Harry: No transformation is perfect. It's hard, but it is possible to experience good transformation if you bring all the required ingredients together. It should feel like a positive journey, whether you're in the team delivering the change or a recipient of it. Transformation should never feel like it's been done to you, but that you're part of the change and that you're in control.
Dave: At the outset, there's always work to do to communicate the vision and what the journey will look like to the rest of the organisation. It's inevitable that people will experience different emotions at each stage of the change. In a good transformation programme, there ends up being a pull from the business, a desire for the change to have real positive impact.
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